CUSTOMER SERVICE
Payment InformationWhat forms of payment do you accept? |
OrdersCan I order an out-of-stock item? |
Returns and ExchangesWhat is your return/exchange policy? How do I return/exchange a product? Where can I obtain a return/exchange form? |
Shipping InformationWhat are your shipping options and rates? |
Gift ServicesHow do I purchase a gift certificate/card or virtual gift card? What are your gift certificate/card and virtual gift cards term & use? How do I redeem my gift certificate/card, virtual gift card or a web credit? |
Sizing |
My Account |
Contact Us |
Payment Information
What forms of payment do you accept?
Currently, we accept the following credit cards: Visa, Master Card, American Express, and Discover. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
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When will my credit card be charged?
Tagottishoes.com will charge your credit card account immediately when you place an order. After placing an order, you will receive an "order confirmation" email. When your order is ready to ship, you will receive a "shipment confirmation" email. This second email will contain information on tracking your shipment.
All payment information transmitted to Tagotti Shoes is secured by a Secure Sockets Layer (SSL) which encrypts your information. Your entire credit card information is not stored on our server for any reason at any time.
PLEASE NOTE: Clicking on "Place Order" will place an approval request on your credit card in the amount of the order that counts towards the card limit regardless of whether it is declined or approved. These approval charges may show up on your immediate statement; however they will be dropped within 3 to 7 business days if the card is declined or transaction is voided for any reason.
All charges/approvals will appear under the name "Tagotti Shoes"
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Will I be charged sales tax?
Applicable sales tax will be charged to all purchases shipped to the state of Georgia.
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Orders
Can I modify my order?
Unfortunately, once an order has been placed and you receive an "order confirmation" e-mail, we will not be able to modify your order. If you have concerns about your order, please contact customer service at (770) 518.0080 or by email
.
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Can I order an out-of-stock item?
We try our best to maintain a healthy inventory of merchandise; however, sometimes a product’s popularity exceeds our expectations. If an item is out-of-stock, (depending on the vendor and style) we can Special Order the item for you. Availability and shipping will be determined at the time of order. Please Note: All SPO items require a full payment in advance and are considered a FINAL SALE. Shipping dates are approximate. We are unable to guarantee delivery dates for SPO items due to unforeseen delays by the vendors. Absolutely NO refunds on SPO items and NO cancellations after the order have been placed with our vendors. If you would like more information regarding special orders, please contact customer service at (770) 518.0080 or by email
.
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Can I pre-order an item?
Occasionally, we will take pre-orders for upcoming merchandise. Pre-orders are offered to help you secure those must have items. We usually have special promotional pricing on pre-order products although the exact discount amount or percentage varies between items and promotions. By securing the item, we will ship the item immediately to you upon arrival to us. Please note: Delivery date is an estimated shipping date. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. Pre-order items are sold on a first come first serve basis. We will charge your card for the full amount when the order is placed. If for some reason we cannot fill your order we will issue you a full refund. We will accept cancellations on pre-order items but for web credits only that can be used for future purchases. Refunds will not be permitted. If you would like more information regarding pre-orders, please contact customer service at (770) 518.0080 or by email
.
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Do you drop ship orders?
Yes…We accept orders for any open stock style shoe made by any of our vendors, even styles we do not regularly stock. If the item is available, we can have the item shipped directly from our vendor to your billing address. Please note: In the rare occasion the drop ship item you purchased does not meet your needs, the return must occur and be postmarked within 14 days of receipt in order to receive a full refund. Shipping and handling will not be refunded. If you received complimentary ground shipping and handling, the shipping and handling fee Tagottishoes.com incurred will be deducted from the return purchase. All drop ship items must be returned to the following address:
Attn: RETURNS- Order #_ _ _ _ _ _ _ _ _
8725 Roswell Rd. Ste. O-219
Atlanta, Georgia 30350
USA
If you would like more information regarding drop ship merchandise, please contact customer service at (770) 518.0080 or by email
.
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What if my item isn't available?
We do our best to make sure that only items that are available are listed on our site. In the rare occasion that we sell out of an item before we are able to fulfill your order, we will notify you as soon as possible by e-mail or phone so that we can work with you on how to proceed.
We will assist you in selecting an alternate size, style, or other solution. If we expect to get more of the item in, you will be given the option to be notified when it becomes available.
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Can I order by phone?
We are happy to assist you in placing an order over the telephone. Please call (770) 518.0080 to speak with a sales representative.
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Do you offer promo/discount codes?
Occasionally, Tagottishoes.com offers promotional/discount codes. When using a promo/discount code, the following rules apply:
- Only one code may be used per order.
- Certain items unless stated are excluded from special offers.
- Codes may not be applied after an order is processed.
Returns/Exchanges
What is your return/exchange policy?
HOLIDAY SEASON:
During the holiday season, Tagotti Shoes extends its return policy to items purchased beginning December 1st through December 25th. Unworn merchandise may be exchanged or returned with an original receipt through January 7th. All Designer Deals, Sale!Sale! Merchandise, Gift Card purchases, items stating Final Sale, or any item discounted 50% or more is considered ‘FINAL SALE’, even during the holiday season. Please shop carefully! Returns or exchange requests on the above- mentioned items will not be accepted. All exchanges must be post-marked by January 7th, 2013. Merchandise purchased after December 25th falls under Tagotti Shoes standard return policy.
We proudly stand behind our collection of top-quality brands and products. In the event you are not satisfied with your purchase, we gladly accept returns/exchanges under the following conditions:
Returns/exchanges must occur and be postmarked within 14 days of receipt in order to receive a full refund. Merchandise must not have been worn, altered, or resized in any way.
The following merchandise is non-refundable:
- Final Sale Items
- Special Order Items
- Pre-Order Items (web credit will be issued)
- Sale Items (any merchandise discounted)
- Accessories (belts, hosiery, etc.)
- Gift Certificates/Gift Cards
Again, we will not accept the return or exchange of any merchandise if there is evidence the merchandise has been used. All footwear must be thoroughly cleaned so that all dirt and debris is removed. Dirty shoes or scratched soles will be returned to the customer, without evaluation. We recommend only trying shoes on a carpeted surface until you are certain you are keeping them. Please include the original shoe box in its original condition without postal labels. If shoe bags, shoe horns, belt bags, etc… were enclosed in the box, please return all items. Damages to or omission of the box and the related items from your return/exchange may result in a fee, as the shoebox and its contents are considered part of the product. Items that do not meet these standards will be returned to the customer at the expense of the customer.
Please be advised shipping and handling charges are non-refundable. If you received complimentary ground shipping and handling, the shipping and handling fee Tagottishoes.com incurred will be deducted from the return purchase. Additionally, if you received any type of promotional discount on your purchase the offer’s value will not be refunded on the returned merchandise.
Refused Shipment - Should you decide to refuse any shipments from Tagottishoes.com, you are responsible for the original shipping charges to you and the cost of returning the package to Tagottishoes.com. Additionally, there will be a 20% re-stocking fee. These amounts will be subtracted from your merchandise refund.
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How do I return/exchange a product?
In order to return/exchange a product, please follow the steps below:
- Download the return/exchange form. Please make sure to explain the reason for the return/exchange and if you wish to receive a refund, exchange or web credit.
- Securely pack and seal the return merchandise with the return/exchange form in an appropriate shipping box, and send back to us using an insured courier of your choice (UPS, FedEx or USPS delivery confirmation). This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. Please Note *Tagottishoes.com does not take any responsibility for reimbursement or compensation in the event any return packages are lost, stolen, or mishandled.
- Once we receive your return/exchange, (less shipping cost and assuming the return item is in satisfactory condition), please allow 10 business days for your return/exchange to be processed and credited.
Can I request a web credit?
Yes. Simply fill out the return/exchange form and select the web credit option. Upon receipt of returned merchandise, (assuming the return item is in satisfactory condition and meets the requirements of our Return and Exchange Policy), a web credit gift certificate will be issued. The WCGC will be emailed to the email address you provided when you registered at tagottishoes.com. WCGC will be valid for 60 days from the date issued and can be used to purchase products on tagottishoes.com (excluding gift certificates).
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Where can I obtain a return/exchange form?
Simply download the return form below.
RETURN FORMDon’t forget to send your return/exchange via traceable service (UPS, FedEx, or USPS delivery confirmation) as we cannot accept responsibility for packages that we do not ship ourselves.
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Where do I send my return/exchange?
Please send your return or exchange to:
Attn: RETURNS- Order #_ _ _ _ _ _ _ _ _
8725 Roswell Rd. Ste. O-219
Atlanta, Georgia 30350
USA
How do I exchange a gift?
The same policies for returning/exchanging merchandise also apply to gifts, except no refunds will be issued only a web credit. FINAL SALE items will not be accepted if returned. In order to return/exchange a gift, please follow the steps below:
- Download the return/exchange form. Please make sure to explain the reason for the return/exchange and if you wish to receive an exchange or web credit.
- Securely pack and seal the return merchandise and the return/exchange form in an appropriate shipping box, and send back to us using an insured courier of your choice (UPS, FedEx or USPS delivery confirmation). This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves. Please Note *Tagottishoes.com does not take any responsibility for reimbursement or compensation in the event any return packages are lost, stolen, or mishandled.
- Once we receive your return/exchange, (less shipping cost and assuming the return item is in satisfactory condition), please allow 10 business days for your return/exchange to be processed.
Are any items "Unreturnable"?
The following items are non-refundable:
- Final Sale Items
- Special Order Items
- Pre-Order Items (web credit will be issued)
- Sale Items (any merchandise discounted)
- Accessories (belts, hosiery, etc.)
- Gift Certificates/Gift Cards
If you have questions or concerns about the purchase of an item above, please contact customer service at (770) 518.0080 or
.
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When will my credit card be refunded?
Once we receive your package, (less shipping cost and assuming the return item is in satisfactory condition), your refund will be processed in the original form of payment within 10 business days. Keep in mind, your banking institution may require additional days to process and post this transaction to your account once they have received the information from Tagottishoes.com.
Please be advised if you received any type of discount on your purchase the offer's value will not be refunded on the returned merchandise. We do not refund initial or return shipping and handling charges. Complimentary Shipping Fee Value will be deducted from the returned purchase.
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Shipping Information
What are your shipping options and rates?
Our preferred carrier is FedEx. To receive a FedEx shipping and handling quote, simply place your item in the shopping bag and enter your zip code and click "get a quote". Shipping options and their associated costs will appear. Please Note: Additional, shipping and handling fees will be assessed for items being shipped to multiple shipping addresses.
For your convenience, printed gift certificates/cards are shipped using USPS in 5-9 business days, for a flat fee of $10.00 within the USA. You may choose to have your gift certificate/card expedited using another shipping method at an additional cost.
Virtual gift cards are emailed within 4 hours of credit card verification and approval.
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Do you ship to alternate addresses?
We do ship to alternate addresses other than your billing in the USA. However, we may require the cardholder to contact their card issuing bank to add the alternate shipping address to their account. For your protection we may require proof of identity. If proof of identity is required, we will contact you based on the information provided on your order. This may delay the processing of your order. Note: The billing information must match what is on record with the card issuer. Tagottishoes.com reserves the right to hold or cancel any order for suspected fraud. Affected customers will be notified by Tagottishoes.com Customer Service.
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Do you ship internationally?
Yes. We ship to the following select countries:
Afghanistan, Argentina, Australia, Bahamas, Bermuda, Bahrain, Brazil, Bulgaria, Canada, Croatia (Hrvatska), Czech Republic, Denmark, Finland, France, Germany, Great Britain (United Kingdom), Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Portugal, Saint Barthelemy, Saudi Arabia, Singapore, Spain, Thailand, Turkey, United Arab Emirates, Virgin Islands (British), Virgin Islands (United States)
If your ship to country is not listed above please contact us at to find out if it can be added.
To receive a shipping quote, simply add the desired items to your shopping bag, enter your postal code, and click on "get a quote". Shipping options and their associated costs will appear. * Please Note: Shipping & Handling charges for USPS Express Int'l are estimates only. If additional funds are required we will contact you via the email address you provided. All international orders will be emailed a credit card authorization form and all merchandise must be shipped to the cardholders billing address. For international shipments, our preferred carrier is USPS Express International. Most international shipments are delivered within 3-10 business days.
Your shipment may be subject to import duties and taxes, which are imposed once your package reaches your country. You will be responsible for paying any additional charges for customs clearance. Please note: We have no control over these charges and therefore cannot predict what they may be. Risk of loss and title for merchandise shipped outside of the United States will pass to the customer upon delivery to the carrier.Customs policies vary widely from country to country; please contact your local customs office for further information. As the package recipient, you are considered the importer and must comply with all laws and regulations of the destination country.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our International Customers and Customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. We may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Refused Shipments -Should you decide to refuse any shipments, you are responsible for the original shipping charges plus any additional charges (duties, taxes and/or customs charges)which are incurred on the package. The aforementioned charges apply to both the original and return shipments.Additionally, there will be a 20% re-stocking fee. These amounts will be subtracted from your merchandise refund.
Do not hesitate to contact us directly with any questions or concerns by calling 1.770.518.0080 or emailing
.
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When will my order arrive?
Following credit card authorization and verification, orders shipped via ground delivery will arrive within approximately 4-9 business days. A business day is considered to be Monday – Friday, excluding holidays. Our orders are filled as promptly as possible, but processing can take up to 48 hours. However, please note that deliveries should still arrive within 9 business days.
Orders shipped via Next Day or 2nd Day must be placed before 1:00 pm EST in order to ship the same business day - notwithstanding any complications from credit card authorization and verification. Orders placed after 1:00pm on Friday will not ship until Monday unless the customer request Saturday delivery. Applicable shipping charges will apply. A representative will contact regarding Saturday delivery fees.
The aforementioned delivery estimates do not apply to Alaska, Hawaii or APO/FPO addresses. For more information on shipping options and rates to Alaska, Hawaii and APO/FPO, please contact customer service at (770) 518-0080 or
.
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How can I track my order?
After your order has been shipped, you will receive a “shipment confirmation” email. This email will notify you that your package has been shipped and will contain a link to track your shipment. Simply click on the link to track your order.
If you have created a Tagotti Shoes account, you can check the status of your order by clicking on the "Track Order" link on the homepage or by logging into your account located at the top, right-hand corner of the page and under “My Orders”, click on the tracking shipment link.
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What if I miss my delivery?
We are unable to redirect orders once items have shipped. Should you miss or decide to refuse any shipments, you are responsible for the original shipping charges plus any additional charges (duties, taxes and/or customs charges) which are incurred on the package. The aforementioned charges apply to both the original and return shipments. Additionally, there will be a 20% re-stocking fee. These amounts will be subtracted from your merchandise refund.
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Gift Services
How do I purchase a gift certificate/card or a virtual gift card?
Gift certificates/cards are available for purchase online. We offer gift certificates/cards or virtual cards in the predetermined dollar amounts featured on our site. You may add this item to your bag and proceed to checkout for purchase. Gift certificates/cards are shipped using USPS in 5-9 business days, for a flat fee of $10.00 within the USA. You may choose to have your gift certificate expedited using another shipping method at an additional cost. Virtual gift cards are emailed within 4 hours of credit card verification and approval.
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What are your gift certificate/card and virtual gift card term and use?
Tagotti Shoes Gift Certificates/Cards and Virtual Gift Cards are valid for 180 days, have no fees for non-use and are redeemable at tagottishoes.com. Gift Certificate/Cards may not be returned, used to purchase another Gift Certificate/Card or Virtual Gift Card or redeemed for cash. If lost, stolen or damaged, Gift Certificates/Cards can be replaced for the remaining value with satisfactory proof of purchase (confirmation email or credit card receipt). To verify the remaining balance, login to your account or call 770.518.0080.
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How do I redeem my gift certificate/card, virtual gift card or web credit?
To make a purchase using your gift certificate you must first register on our site. (see "how do I register"). At the checkout screen you will be able to enter your gift certificate/card number in the field "promo codes/gift certificates".
This will deduct the full amount of the gift certificate/card from your order total. If your gift certificate/card is more than the total purchase, the total purchase amount will be deducted from your gift certificate, and you will be able to use the remaining amount for future purchases. Furthermore, you may use a credit card in addition to your gift certificate/card if needed, to complete your order.
To redeem your web credit, at the checkout screen, enter your certificate number in the field "promo codes/gift certificates". Click "apply code" and your order total will reflect the adjusted amount.
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My Account
Are there benefits for registering an account?
A Tagotti Shoes account helps you expedite the checkout process, save frequently used shipping addresses, review your order history, check your gift certificate/card balance, and track your shipments…..all in one place! Once you sign into your account, you can update all contact information (billing address, shipping addresses, personal profile, etc).
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How do I register?
At the top, right-hand corner of every page, there is a link to "My Account". Simply click on "My Account" and you will be prompted to begin registration.
If there are items in your shopping cart, simply proceed to check-out. Upon entering the check-out process, you will be prompted to register for an account. Simply follow the steps for registration, and you will be able to complete your order.
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When do I sign-in?
You can sign into your account at anytime. Simply click on "My Account" at the top, right-hand corner of any page. Or, if you are finished shopping, simple proceed to check-out and you will be prompted to sign-in to your account.
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What if I forgot my password?
Don't worry if you forgot your password. Simply click on the "My Account" link at the top, right-hand corner of any page. Then, click on the link "Forgot your Password" below the registration. Once you've entered your email address, we'll email you a new password. Once you have logged into your account, we recommend changing your password for security purposes. Please note that NO credit card information is stored in your account.
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Contact Us
Call Us:
To place an order or inquire about our merchandise, please call on Monday thru Friday between 11:00 am – 4:00 pm (Eastern Standard Time). Within the United States & International callers, please call (770) 518.0080.
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Email Us:
Please don't hesitate to contact us with questions or concerns 24/7 at
. We'll be happy to assist.
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Join the Mailing List:
To stay up-to-date on new products and fashion trends, as well as receive discounts on merchandise and shipping, please join our mailing list by entering your email address at the bottom off the homepage images. Look for the text "Get On The List".
For Press inquiries, contact
For Return inquiries, contact
For Vendor inquiries, contact
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